• 22 november 2018
  • Vacaturennummer lv-67024
ORBCOMM Europe B.V. is a dynamic international organization, which is a leading provider of total solutions for data recording and online monitoring in the transport sector. The headquarters of ORBCOMM Europe is based in Hoensbroek, Netherlands with an office in Germany.
ORBCOMM EUROPE is part of ORBCOMM, a publicly traded US company, which is market leader in the field of M2M solutions for asset tracking, management and remote control.

In Hoensbroek all Euroscan products are developed and produced. The international project management and global support of the Euroscan products are coordinated from the head office in Hoensbroek.

Due to the strong growth of the company we are looking for a


Tier 3 Service

As Technical Support within ORBCOMM Europe, you are responsible for ensuring that our products function properly. You work directly increases customer satisfaction.

In the position of Technical Support, you have the following duties and responsibilities:
  • Provide support to the worldwide sales by offering technical implementation solutions
  • Setup action plans and develop standards to bring our international support to a higher level
  • Create improvement proposals for our software and firmware and be aware of the consequences of the suggested changes on the total system
  • Creating technical documentation
  • Work with GAMP5 quality standards
  • Guiding field test trials and proof-of-concepts
In this role you are accountable to the Teamleader Support and the VP of Engineering Europe.

  • Minimum level of Engineering degree (HBO)
  • Experience in a technical support function
  • Experience as a software engineer is a pre
  • Experience with quality systems is a pre
  • Technical understanding of Electronics/IT/ESD precautions.
  • Knowledge and experience with telecommunication is a pre
  • Knowledge and experience with customer contact is a pre
  • Experience with Microsoft Office 365 is a pre
  • Personality traits; strong analytical, thorough, goal oriented, accurate
  • Able to work independently as well as in a team.
  • A pragmatic and a "can do" attitude
  • Independent, transparent and trustworthy
We offer a challenging full time and diverse job in an international organization with a pleasant and informal working atmosphere. We also provide you with the opportunity to grow with the company and through your involvement you directly affect the expansion of our products and quality.
The employment package of primary and secondary benefits is in line with the current market.
Our benefits include a good pension plan, collective healthcare insurance, employee stock purchase plan, gym membership reimbursement and good training & education possibilities.

We are offering a year contract with possibilities to evolve into an indefinite contract, the function is a full-time employment, situated in Hoensbroek (NL; Limburg). Dutch citizenship status or a permanent residence status is required.

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to:
Human Resources
T.a.v. mevrouw S. Roossien
Handelsstraat 18
6433 KB Hoensbroek