CUSTOMER SERVICE AGENTS
Flash is one of Europe’s leading providers of Premium Freight services. Flash delivers the highest possible service through highly skilled customer service agents and with the help of state-of-the-art technology and systems. From the Office in Maastricht-Airport, they operate a 24/7, multilingual European customer service and operations centre. Flash Global has a dynamic, professional and internationally oriented atmosphere.
Wiertz Personeelsdiensten is searching for Customer Service Agents for Flash Global.
The customer Service Agent will be in charge with the following main tasks:
- Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account
- Organize shipments from A-Z and ensure a high level of quality at the best price
- Strict implementation of customer process
- Manage and coordinate activities of drivers and suppliers
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
- Develop and maintain long – term customer relationships by proactively managing customer expectations
- Handling incoming customer complaints
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends
- Excellent communication skills with a customer oriented approach
- Is accurate and focused, has strong communicative capabilities, preferably knowledge of transportations means and all administrative processes.
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- 2-3 years of experience in the field of customer service is a plus
- Willing to work in shifts 07:00-20:00 and weekend (1x 6 weeks)
- Able to hand over an actual certificate of good conduct
- Fulltime available (40 hours)
- Flash Global has possibilities for multi lingual speakers. The main language within Flash Global BV is English. Common language combinations are: English/ Dutch, English/ French, English/ German, English/ Polish, English/ Romanian. English/ Spanish.
Please contact Wiertz Personeelsdiensten by 043-3510086 or email your resumé to email@example.com