• 1 november 2019
  • Vacaturennummer lv-72050
Organisation: Mercedes-Benz Customer Assistance Center
Location: Maastricht
Contracttype: Definite contract

BUSINESS ANALYST MERCEDES BENZ CUSTOMER ASSISTANCE CENTER MAASTRICHT (NL)


Are you passionate about Business Analytics (BA)? Are you looking for an opportunity to develop yourself in a dynamic and fast growing company as Mercedes Benz Customer Assistance Center in Maastricht? Would you like to play an important role in BA solutions for our stakeholders in our international company in Maastricht? If so, this role might be right for you.

THE ORGANISATION
Our company
The Mercedes-Benz Customer Assistance Center (CAC0 is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans.

Place within the organization
In the role of Business Analyst, you report directly to the General Manager Operations.

Objective of the role
The operational Business Analyst is focal point when it comes to analyzing operational performance. In this role, you ensure a robust process for reviewing business performance and you are an active driver of performance improvements based on your analysis.

THE FUNCTION
In this role as Business Analyst, you are eager to apply your analytical skills and you are driven to turn data into valuable insights, in order to optimize our business (e.g. processes, systems, data quality) and contribute to the ‘continuous improvement cycle’.

Your key tasks are:
  • Deep dive into large sets of structured and unstructured data, to answer key business questions using a wide range of data analytic tools e.g. SQL, digital analytics, data visualization
  • Gain insights that inform business decisions; analyze data and discover patterns, meaningful relationships, anomalies and trends
  • Identify implications and propose solution/action points to improve business
  • Communicate findings to respective stakeholders by means of data visualization/reporting
  • Initiator of the ‘continuous improvement cycle’: responsible to stimulate efficient and effective ways of working by continuously questioning the status quo (KPI/PI, reporting solutions)
  • Comply with the legal roles and regulations on data protection and data privacy
  • Identify and flag problems. Cooperatively determine appropriate solution steps in collaboration with other specialists
  • Communicates and aligns with all relevant entities and all specialists and management levels within the organization
  • Permanent Member and Advisor of the Operations Leadership Team and driver of the operational data squad
REQUIREMENTS
Essential
  • Bachelor’s/Master’s degree in computer science, mathematics, statistics, business intelligence, engineering or other technical/quantitative discipline
  • 3+ years of experience in the area of business analytics
  • Has knowledge of skills, technologies, practices for continuous iterative exploration and investigation of past business performance to gain insight and drive the business
  • Understanding of data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW) architecture
  • Understanding of dimensional modeling and databases (NoSQL, SQL, PL\SQL)
  • Experience with Business Intelligence toolage (e.g. Cognos, Tableau, Qlikview, Microsoft BI)
  • Retrieve, analyze, transform and report data for business intelligence
  • Is capable to consult and follow up on complex projects in which BI tool capabilities are involved
    • Knows the principles of statistical analysis and how to apply them
    • Supports human decisions with visual analytics the user models to reflect reasoning
  • Strong team player with professional English communication skills, both verbal and written
  • Excellent problem solving, critical thinking skills, and communication skills
  • Curious about data, eager to explore and proven analytical mindset
  • Flexible, stress-resistant, able to deal with a challenging environment
  • Pro-active, self-managing and independent thinking
  • Teamplayer

Preferred
  • Machine Learning, Data Science and statistical modeling experience preferred
  • Experience in Customer Contact Center environment preferred
WE OFFER
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary.
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
  • Result oriented bonuses
  • Competitive performance based salary growth
  • Holiday allowance: 8% of annual salary
  • 200 vacation hours (based on full time employment)
  • Non-contributory Pension plan
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Employee Car Program: discount on new or used Daimler brand cars

THE PROCEDURE
Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can apply until November 19th, 2019.

For more information about this vacancy please contact Manon Gosler-Bongaerts by email : manon.gosler-bongaerts@daimler.com.